Refund Policy

Refund & cancellation policy

Last updated: 22 October 2026

This policy applies to all products sold by Caspian Digital, including Naml and Captain Clue.

14-day money-back guarantee

If you are not happy with a purchase, ask for a refund within 14 days of buying it and you get the full amount back. This applies to one-time purchases (such as a Captain Clue Paper kit or Party pack, or Naml themes and certificates) and to the first payment and each renewal of a subscription.

How to ask

Email us with the email address you used at checkout or your Paddle order number (it is in your receipt email):

• Naml: [email protected]
• Captain Clue: [email protected]
• Anything else: [email protected]

You can also request a refund directly via the link in your Paddle receipt email, or at paddle.net.

Who handles it

Paddle.com is the Merchant of Record for all our orders, so Paddle processes the refund back to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

After a refund

Access to the refunded product or plan ends. Anything you created stays in your account, and you can buy again later.

Cancelling a subscription

You can cancel a subscription at any time in the app or via the link in your Paddle receipt email. You keep access until the end of the period you already paid for and are not charged again.